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Phone Help

Acceptable Use Policy

Automatically add a device to your WiFiber network

Backlit Remote: Basic Use

Backlit Remote: Guide to the DVR

Backlit Remote: Initial setup with your TV

Backlit Remote: Manufacturer Guide

Big Button Remote Programming Guide

Big Button Remote: Basic Use

Big Button Remote: Manufacturer Guide

Business Phone Features and Set Up (Aastra 6757i)

Call Forwarding Set Up

Closed Captioning Complaint Contact Information

Closed Captioning Tutorial

Controlling live TV

CPNI Policy

DVR Quick Start

eBill Instructions

FCC Public Inspection File

First Bill Explained

How to record a series on your DVR

How to sign up for WiFiber

Internet Support

IPTV User Guide

ManageMy TV App – Android User Guide

Managing Your Recordings

Manually add a device to your WiFiber network

My Settings

Parental Controls

Privacy Policy

Recording Programs & Reminders

Residential Phone Features

Router Selection

Router Tips

Sign up for Watch TV Everywhere

Subpoena Requests

Terms of Service

Using the On-Screen Program Guide

Voicemail How-To

Weather App

What’s Hot App

What’s On TV

Whole Home DVR Management Instructions

Willow Remote: Basic Use

Willow Remote: Guide to the DVR

Willow Remote: Initial Setup with your TV

Willow Remote: Manufacturer Guide

Wireless Troubleshooting

Working With Favorites

Home Phone

At ValuNet FIBER, we understand that a majority of our customers have a mobile device. However, a home phone line can provide additional safety and security for your family at no cost to you when you subscribe to any of our Internet or TV packages.


Voicemail lets you get the facts when you have the time. Our Voicemail even gives you the option to email your voicemails to your computer or smartphone. Never miss a beat and manage your messages how and when you want!

Web Based Customer Portal

Need to add or change a feature? Our web based customer portal lets you modify and adjust your service and features as often as you like, at no additional charge!

More Features Included

  • Simultaneous ring
  • 3 Way Calling
  • Caller ID
  • Call Forwarding
  • Call Waiting
  • Speed Calling
  • Number Block
  • Collect/3rd Party Block
  • Unlimited Domestic Long Distance