While we take great pride in our network quality, speed, and reliability, what we are most proud of are our people.
Whether installing a new TV, updating an Internet router or just answering your question about connecting a device to the home network, we pride ourselves on always being available to help.
Our customer care team is local and nearly every call to our office is answered by a live person, on or before the third ring. Many issues called into our customer care team are resolved while the customer is still on the phone. If we are unable to resolve the issue immediately, we will follow up on the same day and dispatch a technician promptly if needed.
We ARE ValuNet FIBER. Let us show you true customer service, always!
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Our customers us. You will too!
My 2 boys hammer our Internet constantly with homework and online gaming. They both play games while streaming YouTube. We would have never been able to do that with cable Internet. I counted up the devices in our home and we are at 14. I was shocked it was that many. You would never know with the speed and reliability of ValuNet FIBER. We have only had one issue that was taken care of within the hour by their customer service. Just awesome!!
Physical Therapist - PT Associates
I work from my home office as an RF engineer in the telecommunications industry. The job requires me to upload and download extremely large files on a daily basis, so quality Internet service is a vital aspect of work efficiency. Downloads that once took hours with my previous provider, now take just a few minutes. Consistently fast and always reliable, ValuNet Fiber has been a game changer. Their customer service is as fast and reliable as their Internet service as well. Greatly appreciated!