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Fiber Upgrade FAQ

ValuNet FIBER and Sparklight have recently teamed up to provide you with an all fiber network. We'd like to welcome you to the ValuNet FIBER family and take a moment to answer your questions about the upgrade process:

Q. How does this impact my current Sparklight service? Will my price increase?
ValuNet FIBER and Sparklight prices are very comparable and we do not anticipate any negative changes to the cost of your service as we help you make the transition.

Q. What do I need to do to get switched over?
Call us at 620-208-5555! We are happy to go over packages, products and pricing with you.

Will my landline phone number remain the same when I move to ValuNet FIBER?
Yes! We will port your phone number to our service so you will be able to keep your current number. Also, our phone service comes with additional features like call waiting, caller ID and long distance.

Q. How does this impact my current Sparklight service and billing date?
Over the course of the next 12 months, ValuNet FIBER will install fiber services to all Sparklight customers. Our billing dates are very similar, and we will do our best to keep your new payment due date close to your existing Sparklight due date.

Q. What will happen to my DVR recordings I currently have with Sparklight?
Unfortunately, we are unable to transfer those over to our service. We encourage you to watch those favorite recordings before your fiber upgrade.

Q. How will installation of my new fiber service work?
Due to the current rise in COVID-19 cases in our area we are unable to enter your home. However, we do have a guided self-installation kit that our technician will drop off to you and walk you through the set up process over the phone.

Still have questions?

Call us anytime and talk to a real person.

620-208-5000

Better Together

vnet-sparklight

With ValuNet FIBER service, you'll enjoy:

Always fast fiber internet

Our fiber connection goes right to your door – no sharing with the whole neighborhood! Stream & download with no data caps at blazing fast speeds.

HDTV with the channels you love

Get crystal clear picture, instant channel change, whole home DVR and more. Watch your favorite shows, including local and premium channels! 

Award Winning Customer Support

Our customer care team is here for you when you need us. Free technical support is available 24/7. Give us a call at 620-208-5000 anytime.